When a customer asks us about products and services, browses our website, or submits an account opening application, the customer may provide us with personal information.
We will keep records of all account transactions and activities, including details of transaction contracts and margin calls. During the contract relationship, any product and service information used by customers will be recorded and archived.
When evaluating customer applications, we may also collect information about future customers from public sources.
Customer information will be handled strictly in accordance with the national privacy regulations in the United Kingdom Privacy Act. A customer living in United Kingdomcan obtain personal information about him or her held by us in accordance with the national privacy regulations described below at any time.
Use of personal information
The information we require customers to fill out in the account opening application form is used to verify whether the customer has sufficient knowledge and experience to trade OTC financial derivatives. This information, as well as the information collected and saved by us during the account opening period, is to enable customers to obtain their account information, margin requirements and the latest status of trading activities.
The information that customers are asked to provide when they enter our website or fill out our account application form is to enable us to better provide customers with products and services that best suit their investment risk tolerance. We will take all reasonable measures to protect customers' personal information from misuse, loss, unauthorized entry, modification or disclosure.
We may also record telephone conversations between customers and our authorized representatives. The recording, or a copy of the recording, may be used to resolve any customer disputes. The recording or copy of the telephone conversation provided by us will be deleted at our discretion.
We collect statistical information about visitors to our website, such as the number of visitors, the pages viewed, the types of transactions conducted, the time online, and the files downloaded. These messages will be used to evaluate and improve the quality of our website. In addition to statistical information, we will not collect any personal information through our website unless it is information that must be provided to us.
Update personal information
If there is any change in the personal information in the customer's file, we request immediate notification to the company. This ensures that we can promptly notify customers about their accounts, margin requirements, and trading activities. Customers can ask us to correct outdated or incorrect personal information at any time. If we are in doubt about the accuracy of the information provided by the customer, the customer can ask us to attach a statement to the information and indicate that you think the information is incorrect or incomplete.
When customers enter our website, they agree that the personal information they provide is collected, maintained, used and disclosed.